Spredo Terms of Service

Last updated: 8 October 2026

These Terms of Service (the “Terms”) are a binding agreement between Spredo Ltd., a company incorporated in England and Wales (company number 15706388) whose registered office is at 128 City Road, London, EC1V 2NX, United Kingdom (“Spredo”, “we”, “us” or “our”), and the individual or legal entity that accesses or uses the Services (“you”, “User” or “Customer”). If you use the Services for an organisation, you represent that you are authorised to bind that organisation. The Services are intended for business and professional use by adults aged 18 or older.

These Terms govern access to the website at https://www.spredo.io, the Spredo hosted software platform, business contact databases, Telegram outreach functionality, campaign management, contact exports, CRM, APIs, Model Context Protocol (“MCP”) server, AI integrations and related features and support (collectively, the “Services”). By registering, accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy at https://www.spredo.io/privacy. If you do not agree, do not use the Services.

If a signed order form, Services Agreement, Data Processing Addendum (“DPA”) or other separately executed contract applies to your subscription, it supplements these Terms. In a direct conflict, the executed agreement prevails for the subject matter it expressly governs, followed by the DPA for processing obligations, then these Terms. Our Privacy Policy describes data processing and is not intended to reduce rights available under applicable law.

1. Definitions and Scope

“Business Contact Data” means professional contact information, profiles, classifications, enrichment and other records made available from Spredo’s databases, including Telegram identifiers and professionally relevant information.

“Customer Content” means data that the Customer or its authorised users upload, import, submit, create or store in a workspace, including contact lists, messages, campaigns and CRM records.

“Outreach” means communications created, scheduled or sent using the Services.

“Connected Service” means a third-party application, messaging platform, AI assistant or other external system linked to the Services.

“AI Agent” includes an assistant or software process that invokes Spredo functionality using MCP, an API or another supported integration.

“Workspace” is the Customer-controlled account environment.

2. Accounts, Authority and Security

You must supply accurate registration details, maintain the confidentiality of access credentials, and promptly notify us of suspected compromise or unauthorised access. You are responsible for activity by your authorised users and integrations under your account, except to the extent attributable to our breach of law or contract. You must assign appropriate internal permissions, remove departing users and safeguard connected Telegram accounts and devices.

The prohibition against unauthorised automated signups or account abuse does not prevent authorised use of Spredo’s own APIs, MCP server or officially supported AI integrations. You may not impersonate others, circumvent technical restrictions or obtain access beyond your assigned workspace. We may impose reasonable usage and security limits.

3. Permitted Use and Legal Compliance

The Services are provided for legitimate business-to-business prospecting, relationship management, professional research, recruitment where permitted, and other lawful business purposes. You must have a lawful basis and all notices, permissions or consents required for your intended processing and outreach in every relevant jurisdiction. You are independently responsible for the content, targeting, frequency, timing and legality of communications you initiate, including compliance with applicable privacy, direct-marketing and electronic-communications laws, including the UK GDPR, Data Protection Act 2018, Privacy and Electronic Communications Regulations and corresponding laws elsewhere where applicable.

You must respect objections, unsubscribe requests, suppression lists and recipients’ reasonable preferences; promptly cease unwanted contact; and not direct the Services to send deceptive, harassing, discriminatory, unlawful or materially misleading messages. You are responsible for checking that recipients may lawfully be contacted, particularly where restrictions on electronic direct marketing or unsolicited messages apply. Access to a business contact in Spredo does not itself establish consent or another lawful basis to send a message.

You must comply with the terms and rules of Telegram and other Connected Services. Spredo is independent from Telegram and cannot guarantee the continued availability, deliverability or status of any Telegram account. You may not use the Services to engage in phishing, fraud, malware distribution, intimidation, unlawful surveillance, or the targeting of minors. You may not intentionally upload sensitive personal data or payment credentials unless specifically agreed in writing and supported by appropriate safeguards.

Customer’s obligations under this Section do not transfer to Customer responsibility for Spredo’s collection, procurement, maintenance or disclosure of its proprietary Business Contact Data, or limit Spredo’s warranty and indemnity under Sections 9 and 14.

4. Restrictions on Data and the Platform

Except as expressly authorised by a written agreement, you may not:

(a) Sell, sublicense, publish, broker, transfer or redistribute Business Contact Data as a stand-alone database;
(b) Scrape or systematically extract database records other than through the purchased features and permitted quotas;
(c) Use Business Contact Data to build or materially enrich a competing contact-data product;
(d) Reverse engineer, bypass rate limits, probe vulnerabilities or interfere with security controls;
(e) Allow unauthorised third parties to access a subscription; or
(f) Exploit data or Services in violation of any applicable laws or binding third-party rights.

Ordinary exports and internal usage expressly enabled by an applicable plan remain permitted for their licensed business purpose.

Professional data may change or be inaccurate. Before relying on a record, you must use reasonable diligence to check suitability and freshness and must respect records marked as removed, suppressed or opted out. Spredo may correct, restrict or remove records to meet legal requirements, respect rights requests, or maintain quality.

5. Subscriptions, Credits, Payments and Teams

Paid access, subscription periods, applicable features, contact and first-message credits, exports, additional services, pricing, renewal and invoicing are governed by the agreed order or published plan terms shown at purchase.

Unless the order says otherwise, credits or quotas are consumption rights for the specified Services, not monetary deposits or transferable property, and unused entitlements may expire at the end of the applicable subscription period. Any conversion between credit types, promotional credits, refunds or top-ups is governed by the plan terms disclosed at the time of purchase or written agreement.

A Workspace administrator may invite and remove authorised members and manage their permissions. The Customer is responsible for its members’ use. Fees, payment dates, taxes, chargebacks, refunds, suspension for non-payment, any minimum commitments and cancellation rights are as set out in the applicable commercial agreement and mandatory law. No provision in these Terms supersedes an individually negotiated subscription or refund commitment.

6. Customer Content, Database Rights and Intellectual Property

As between Spredo and Customer, Customer retains ownership of its Customer Content. Customer grants Spredo a limited, non-exclusive right to host, process, transmit, reproduce and display Customer Content only as reasonably required to provide, secure, support and administer the contracted Services, satisfy lawful obligations and carry out documented instructions.

Customer warrants that it has the rights and legal grounds needed to provide and use that content. Customer-uploaded contacts and private conversations are not contributed to or used to expand Spredo’s proprietary Business Contact Data database.

Spredo and its licensors retain all rights in the Services, software, platform design, proprietary databases, documentation and improvements. Subject to payment and these Terms, Spredo grants Customer a limited, revocable, non-exclusive, non-transferable right during the subscription to use the Services and licensed Business Contact Data for authorised internal business activities.

No ownership in the Business Contact Data database transfers to Customer. Rights in a particular downloaded record and applicable privacy restrictions survive the mechanics of export.

Customer may submit feedback; Spredo may use feedback to improve the Services without identifying Customer or disclosing its confidential information. Any use of a Customer’s brand or logo for promotional purposes requires permission under an applicable agreement or a separate approval, which may be withdrawn prospectively.

7. AI Assistants, Model Context Protocol and Connected Services

The Services may allow a Customer to connect an external AI assistant or software agent, including via Spredo’s MCP server, to the Customer’s Workspace.

An authorised AI Agent may access and operate features that the connecting user could access within the Workspace, including Business Contact Data searches, campaign setup, message-template creation, CRM records, inbox operations, contact management and other currently supported actions.

Each request remains subject to applicable authentication, account permissions, feature availability and plan restrictions.

By default, tool calls and actions require user approval in the connected AI interface. Spredo’s MCP integration is designed not to undertake critical actions without user consent. Approval presentation and controls may also depend on the third-party AI provider.

Users must examine requested operations, particularly sending messages, exporting personal data, modifying campaigns or deleting records, before approving them.

Authorising or approving an operation through a Connected Service is an instruction by the User to the extent actually approved and permitted. Spredo does not warrant that AI outputs, recommendations or interpretations are correct.

Information made available in response to an authorised AI request may be transmitted to the third-party AI service, where that provider’s applicable terms, privacy notice, account settings and retention policies govern its own processing.

Connecting an AI platform does not give Spredo ownership of Customer Content or authorise Spredo to reuse uploaded contacts to enlarge its database. Customers should assess third-party data processing arrangements and must not send information to an AI provider where prohibited by law, contract or their own policies.

Customers may revoke supported connections through available integration controls or by contacting support. Revocation prevents new requests via the revoked authorisation once effective but cannot automatically erase information previously disclosed to an independent AI provider.

We may suspend or disable an integration for technical, security, compliance or abuse reasons. We are not responsible for the acts or omissions of independently operated third-party AI providers except to the extent required by law or expressly accepted by us.

8. Responsibility for AI and Automated Actions

AI-generated text, summaries, suggested contacts and action plans may be incomplete, mistaken or unsuitable. Customer must apply reasonable human review for outreach and consequential actions and remains responsible for lawful instructions and content sent on its behalf.

Automated assistance is not legal advice and does not independently establish a lawful basis for contacting a prospect.

Spredo will not knowingly expand the authority of an AI Agent beyond its authorised user permissions; customers should report suspected permission failures immediately.

9. Privacy, Confidentiality and Data Protection

Each party shall comply with applicable data protection law in respect of personal data it processes.

The parties’ roles vary by activity: Spredo generally determines purposes and means for its proprietary business-contact database, while the parties’ roles for Customer Content, imported records, CRM history and commissioned activities must be assessed under the applicable DPA or written agreement.

Spredo warrants that its collection, procurement, maintenance and disclosure to Customer of Business Contact Data from Spredo’s proprietary database comply with applicable data protection law, including requirements concerning lawful basis, transparency and individuals’ rights. Spredo is responsible for these activities, including where it obtains records from third-party suppliers. Customer is not required to perform or remedy Spredo’s compliance obligations for those activities.

This warranty does not establish consent or other permission for Customer’s subsequent outreach. Customer remains responsible for its own processing and communications as described in Section 3.

Nothing in these Terms substitutes for the DPA, where required.

We will not use private Customer Content, including uploaded contact lists, workspace conversations or private lead records, for our own independent sales activity or to populate or enlarge the Spredo database.

We will restrict access to authorised personnel and service providers with a legitimate operational purpose, subject to confidentiality and appropriate security obligations. These commitments do not prevent necessary automated processing, security operations, customer-requested support or lawful disclosures.

10. Data Retention, Closure and Deletion

If a Customer’s paid subscription expires or the Customer closes its account, Spredo will retain the inactive Workspace and its existing contacts, campaigns, chats and CRM history for 12 months to permit reactivation, unless an authorised Customer requests earlier deletion.

If the Customer does not reactivate within that 12-month period, Spredo will automatically initiate deletion of the inactive Workspace and its associated Customer Content at the end of that period without requiring any further request.

Deletion from active systems may be followed by removal from backups on their normal expiry cycle. Limited records may be retained separately only where required by law or reasonably necessary for legitimate security, fraud-prevention, financial-record or legal-claim purposes.

Continued retention during the 12-month period does not entitle a former Customer to paid functionality.

An authorised Customer may request deletion of its entire Workspace at any time by contacting support@spredo.io.

We will verify authority and process the request within applicable legal requirements and reasonable operational timelines; any legally required records and routine backups may be retained for a limited period with restricted access.

Deletion from Spredo does not automatically delete information previously received by third-party applications, contact recipients or independent service providers acting as separate controllers.

More detail appears in the Privacy Policy.

11. Availability, Changes and Third-Party Dependencies

We may update the Services, databases, APIs, MCP tools, integrations and underlying infrastructure.

We will use commercially reasonable efforts to maintain core functionality, subject to planned maintenance, upstream service restrictions, security needs and force majeure.

Third-party services, including Telegram and AI platforms, may impose rate limits, revoke access or discontinue functionality.

We do not guarantee any delivery rate, reply rate, lead conversion, revenue result, uninterrupted service or particular dataset unless separately agreed in writing.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR SPREDO’S EXPRESS WARRANTY IN SECTION 9 AND ANY EXPRESS WARRANTIES IN A SIGNED AGREEMENT, THE SERVICES, BUSINESS CONTACT DATA, AI OUTPUTS AND INTEGRATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE”.

SPREDO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

WE DO NOT WARRANT THAT DATA IS ERROR-FREE OR CURRENT, THAT AI PROVIDERS WILL BEHAVE AS EXPECTED, OR THAT OUTREACH WILL ACHIEVE A PARTICULAR COMMERCIAL OUTCOME.

13. Limitation of Liability

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted, including liability for fraud or fraudulent misrepresentation or for death or personal injury caused by negligence.

Subject to the preceding sentence and any different agreed cap in a signed contract, neither party shall be liable for indirect or consequential losses, lost profits, lost opportunities or loss of goodwill arising under these Terms.

Subject to the same exceptions, Spredo’s aggregate liability arising from the Services shall not exceed the fees paid or payable for the affected Services in the 12 months immediately preceding the event giving rise to the claim.

This provision shall not reduce any liability floor required by mandatory law.

The indemnity under Section 14 is subject to the aggregate liability cap in this Section. Amounts expressly covered by that indemnity are recoverable notwithstanding the exclusion of indirect or consequential losses, but remain subject to that cap.

14. Indemnification

To the extent permitted by law, Customer shall indemnify and hold harmless Spredo, its directors, staff and service providers against third-party claims, damages, reasonable costs and expenses arising from Customer’s unlawful or unauthorised outreach, Customer Content, misuse or unlawful redistribution of Business Contact Data, infringement of third-party rights, or material breach of the acceptable-use provisions, except to the extent caused by Spredo’s own breach, negligence or wrongdoing.

We will promptly notify Customer of a covered claim, provide reasonable cooperation and allow Customer to control the defence subject to appropriate safeguards and no admission or settlement binding Spredo without consent.

Spredo shall defend and indemnify Customer against third-party claims to the extent arising from Spredo’s breach of the Business Contact Data warranty in Section 9. This indemnity covers damages and compensation finally awarded by a court, settlements approved by Spredo, and reasonable legal costs incurred in defending the claim. It excludes fines and penalties except to the extent their indemnification is permitted by applicable law.

Customer shall notify Spredo promptly of a covered claim, provide reasonable cooperation at Spredo’s expense, and permit Spredo to manage the defence and settlement. Delayed notification shall reduce Spredo’s obligations only to the extent it materially prejudices the defence. Spredo shall not agree to a settlement that admits fault by Customer or imposes a non-monetary obligation on Customer without Customer’s prior written consent, not to be unreasonably withheld.

Spredo shall take the lead in investigating and responding to complaints concerning its sourcing or supply of Business Contact Data. Customer may refer such complaints to support@spredo.io, while continuing to meet any response deadlines and other legal obligations that apply directly to Customer.

This indemnity does not cover claims to the extent caused by Customer’s independently unlawful processing, communications or misuse of the Services. Customer’s authorised use of the database does not, by itself, exclude coverage.

15. Suspension and Termination

We may suspend access on reasonable notice where practicable for material breach, non-payment, unlawful conduct, security compromise, material risk to third parties or sustained misuse.

We may act without advance notice where reasonably necessary to prevent harm or comply with law.

We will seek proportionate measures and an opportunity to remedy remediable breaches where appropriate.

Ending access does not terminate accrued payment obligations or provisions intended by their nature to survive, including confidentiality, data-rights restrictions, liability, dispute resolution and deletion obligations.

16. Changes to Terms

We may amend these Terms to reflect law, security or material service changes.

We will publish the updated version and effective date and, for material changes affecting existing paid Customers, provide reasonable notice by account notification or email where practicable.

Changes do not override protections or notice requirements in signed agreements or mandatory law.

If a change materially disadvantages a Customer, contractual and statutory cancellation rights remain applicable.

17. Governing Law and Disputes

These Terms and non-contractual disputes arising from them are governed by the laws of England and Wales, subject to mandatory laws that cannot be displaced.

The courts of England and Wales have jurisdiction, unless a signed agreement provides an enforceable alternative dispute-resolution mechanism or mandatory law requires otherwise.

Before commencing proceedings, the parties should attempt in good faith to resolve the dispute through written notice and reasonable discussions.

18. General

If a provision is invalid or unenforceable, the rest remain effective.

Failure to enforce a provision is not a waiver.

Neither party may assign its material obligations without consent, not to be unreasonably withheld, except in connection with a bona fide reorganisation or sale of substantially all relevant assets, subject to continued protection of Customer Content.

Notices may be delivered electronically to the contact details maintained in the Workspace, except where law requires another method.

These Terms and applicable incorporated agreements constitute the agreement on their respective subject matter.

19. Contact

Spredo Ltd. (Company number 15706388)

128 City Road, London, EC1V 2NX, United Kingdom

General and legal notices: support@spredo.io

Website: https://www.spredo.io